Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
• Without showing signs of wear or damage in any way
• Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• Must not be a special order or a custom order
• Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 30% restocking fee for returned items that are not being exchanged and are not USED or damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Why a restocking fee? Shipping costs incurred as well as commissions paid are not refundable to us so without a restocking fee, we as a business would have to front those expenses incurred by the returned product.
Customer is responsible for all shipping costs unless otherwise agreed upon. Customers must notify VARA TURBO Via Phone when packages are delivered to locate packages and receive a refund.
Core Return Policy
Cores must be returned within 30 days of date of purchase assembled with speed and temperature sensors. Unit must not have been disassembled. Shipping fees to be paid by sender.